This privacy policy explains how WILLOW CURTAINS LTD (company number 16842397) handles personal information when you use this website, contact us, ask for a quotation or discuss a curtain, blind, trade or installation project. Our registered office is Unit 4 Symmetry Park Gold Road, Stratton Business Park, Biggleswade, SG18 8YY. You can contact us about privacy matters at kamal@willowcurtains.co.uk.
Information we may collect
The categories of personal data we may collect depend on the enquiry or project. We may collect your name, company or organisation, email address, telephone number, postal or project address, details of the products or services you are interested in, the content of your enquiry, and information you choose to provide during subsequent project discussions. If you contact us by telephone or email, we may keep a record of that correspondence where it is reasonably necessary to deal with your enquiry or an ongoing project.
How information is collected
Information may be provided directly by you through the website enquiry form, by email, by telephone, or during a measuring, specification or project discussion. Basic technical information may also be processed by the web server for security, reliability and delivery of the website. This theme does not install an analytics or advertising platform by default.
Why we use personal information
We use personal information to respond to enquiries, prepare or discuss quotations, arrange measuring or fitting where agreed, communicate about orders or projects, provide customer support, keep appropriate business records, protect the website against misuse, and meet legal or regulatory obligations that apply to us.
Lawful bases
Depending on the circumstances, processing may be necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or for our legitimate interests in operating and protecting the business and responding to customers. Where we specifically rely on consent, you may withdraw that consent for future processing.
Sharing and processors
We do not sell personal information. We may use service providers for website hosting, email, IT support or other operational services. Those providers may process information on our behalf where needed to provide their service. We may also disclose information where required by law, to protect legal rights, or where necessary in connection with professional advisers or a genuine business transaction.
Google Maps and external services
The Contact page includes an embedded Google Maps view. Loading that map connects your browser to Google and may allow Google to receive technical information such as your IP address and browser details or set its own cookies or identifiers. Google operates that service under its own privacy terms. You can still use the written address on the Contact page if you prefer not to interact with the map.
International transfers
Some service providers may process information outside the United Kingdom. Where a transfer is made by us, we take reasonable steps to use an appropriate lawful transfer mechanism or other safeguard required by applicable data protection law.
Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including dealing with enquiries, administering projects, maintaining business and tax records, resolving disputes and meeting legal obligations. Retention periods can vary depending on the nature of the information and relationship.
Security
We use reasonable organisational and technical measures intended to protect personal information. No website or electronic transmission can be guaranteed to be completely secure, so we cannot promise absolute security.
Your rights
Subject to the conditions and exceptions in UK data protection law, you may have rights to request access to your personal information, correction of inaccurate information, erasure, restriction, objection to certain processing, and data portability. You may also have the right to complain to the Information Commissioner’s Office. To make a request, contact us at kamal@willowcurtains.co.uk. We may need to verify your identity before acting on a request.
Changes to this policy
We may update this policy when our website, services or legal obligations change. The current version published on this website applies from the date it is made available.