Privacy Policy

Last updated: July 2026

Willow Curtains Ltd respects the privacy of visitors, customers, suppliers and trade contacts. This Privacy Policy explains the types of personal data we may collect, why we use it, the lawful basis for processing, how long we retain it and the rights available to individuals under UK data protection law.

1. Who we are

Willow Curtains Ltd is a UK business with its registered and trading contact address at Unit 4, Symmetry Park, Stratton Business Park, Biggleswade, Bedfordshire, SG18 8YY. For privacy enquiries, contact kamal@willowcurtains.co.uk.

2. Personal data we may collect

We may collect your name, company name, email address, phone number, address or project location, enquiry details, product interests, measurements or specification details you choose to provide, correspondence records and website technical information such as IP address, device type, browser type and pages visited.

3. How we collect data

Information may be collected when you use the enquiry form, email us, call us, request a quotation, discuss an order, provide project specifications, supply billing or delivery information, or interact with the website.

4. Why we use personal data

We use personal data to respond to enquiries, prepare quotations, discuss product requirements, manage customer and supplier communication, process business records, meet legal and accounting duties, protect the website and improve the way information is presented.

5. Lawful basis

Depending on the context, we rely on consent, legitimate interests, contract performance, pre-contractual steps and legal obligation. For example, responding to an enquiry may be based on legitimate interests or pre-contractual steps, while retaining invoice-related records may be required by law.

6. Sharing information

We do not sell personal data. We may share information with trusted service providers where necessary, such as website hosting providers, email providers, professional advisers, payment or accounting systems, delivery providers or IT support. These parties should only process information for the relevant business purpose.

7. Storage and security

We take reasonable steps to protect personal data from accidental loss, unauthorised access, misuse or disclosure. No website or email system can be guaranteed to be fully secure, so sensitive information should only be supplied where necessary.

8. Retention

Enquiry records are kept only for as long as reasonably necessary to manage the enquiry and any related business relationship. Accounting, contract or transaction records may be kept for longer where required by law or professional record keeping obligations.

9. Your rights

You may have rights to access, correct, erase, restrict, object to processing, request portability of data or withdraw consent where consent is the lawful basis. To exercise a right, contact us using the details above.

10. Complaints

If you are unhappy with how personal data is handled, please contact us first so we can review the issue. You may also contact the Information Commissioner’s Office if you believe your data protection rights have not been respected.